Refund policy
RETURN AND REFUND POLICY
Last Updated: August 27, 2026
At Glow Gang, we want every customer to feel confident when shopping with us. This Return and Refund Policy describes our requirements for returns, refunds, exchanges, damaged or incorrect products, and order cancellation requests.
1. RETURN PERIOD
Eligible products may be returned within 30 days from the date of delivery.
To be eligible for a return, the product must generally be unused, unopened, and in the same condition in which it was received.
The item should include its original packaging, labels, tags, accessories, and any other materials supplied with the order.
A receipt, order confirmation, or valid order number may be required to verify your purchase.
2. REQUESTING A RETURN
Please contact Glow Gang before mailing any merchandise back to us.
When submitting a return request, please provide:
Your full name
Your order number
The product you would like to return
The reason for requesting the return
Clear photos if the item arrived damaged, defective, incomplete, or incorrect
Once your request has been reviewed, we will provide the appropriate return instructions when applicable.
Products returned without prior authorization may not be accepted.
3. RETURN SHIPPING
Customers are generally responsible for return shipping expenses when an eligible product is returned because of a change of mind, personal preference, or an incorrect selection made when ordering.
If your product arrived damaged or defective, or if Glow Gang sent you an incorrect item, please contact us before returning it. We will review the circumstances and provide an appropriate solution.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
We strongly recommend using a trackable shipping service and keeping your tracking information until the return process is complete.
Glow Gang is not responsible for return shipments that are lost or damaged while being transported back to us.
4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please examine your order promptly after it has been delivered.
If your shipment arrives damaged, contains a defective product, is incomplete, or includes merchandise different from what you ordered, please contact us as soon as reasonably possible.
To help us review your claim, we may request photographs showing the product, original packaging, shipping label, protective or safety seals, and the specific issue being reported.
After evaluating the information provided, we may offer an appropriate resolution, which may include a replacement, exchange, refund, or another suitable remedy.
5. NON-RETURNABLE ITEMS
For health, hygiene, safety, or product-integrity reasons, certain merchandise may not qualify for return after it has been opened, used, altered, or unsealed.
Non-returnable merchandise may include:
Opened or used beauty and personal-care products
Products with broken or removed hygiene or safety seals
Items that have been contaminated, modified, or altered after delivery
Gift cards
Products identified as Final Sale
Clearance merchandise specifically identified as non-returnable before purchase
Customized or personalized products
Products damaged because of misuse, improper handling, neglect, or unsuitable storage
If you are uncertain whether your product is eligible for return, please contact us before sending it back.
6. REFUNDS
After an authorized return is received, we will inspect the product and notify you whether your refund request has been approved.
If approved, the refund will normally be issued to the original payment method used for the transaction.
Please allow up to 10 business days for an approved refund to be processed.
Your bank, credit card company, or payment provider may require additional time to post the funds to your account after we have processed the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact Glow Gang for assistance.
7. EXCHANGES
Eligible products may qualify for an exchange, subject to product availability and the condition of the returned merchandise.
Please contact us before returning an item that you would like to exchange.
Depending on availability and the circumstances of your request, we may ask you to return the original product and place a separate order for the replacement item.
8. ORDER CANCELLATIONS
If you would like to cancel an order or make a change to your purchase, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellation or modification once order processing has begun or the package has been shipped.
If your order has already been shipped, eligible merchandise may be returned after delivery in accordance with this Return and Refund Policy.
9. REFUSED OR UNDELIVERABLE PACKAGES
Customers are responsible for entering complete and accurate shipping information when placing an order.
If a shipment is returned to Glow Gang because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the package, applicable shipping or return transportation costs may be deducted from an eligible refund where permitted.
Please carefully review your shipping information before completing your purchase.
10. REFUND METHOD
Approved refunds will normally be returned to the same payment method originally used to place the order.
We generally cannot redirect a refund to another credit card, bank account, digital payment account, or alternative payment method.
Any applicable processing time after the refund is issued may depend on your financial institution or payment provider.
11. CONTACT INFORMATION
If you have questions about a return, refund, exchange, or an issue with your order, please contact us using the information below.
Glow Gang
1779 An County Road 125
Elkhart, TX 75839
United States
Phone: +1 281-620-4422
Email: lornabarcoo61@gmail.com